Cargo basis
Description, package count, measured gross weight and dimensions; dimensional divisor, rounding and minimum charge; LCL charging basis or FCL container requirements.
Service standards & responsibilities
Clarity before commitment
Use these checkpoints to review the written arrangement for your shipment. This page describes what to confirm; it is not a substitute for the agreed quotation, carrier terms or insurance policy.
01 · What the written quote should identify
Each cost component
Pickup, origin handling, carriage, destination handling, customs service, duties and taxes, delivery, storage and optional insurance. Mark exclusions and who pays each item.
Validity & operating assumptions
Currency, validity, capacity confirmation, estimated schedule, delivery access and cargo acceptance conditions. Ask how remeasurement or a scope change affects the quote.
02 · Records at each handover
Before receiving
Confirm sender, receiving reference, expected pieces, acceptable goods and the agreed check scope. A visible-condition check is not product testing.
Before dispatch
Review final packing, measurements, invoice and packing list consistency, any special-cargo acceptance and the approval to proceed.
At delivery
Check package count and visible condition, retain delivery records and report discrepancies with photos. Ask which party receives an exception report and by when.
03 · If cargo is delayed, missing or damaged
Record the facts
Keep the shipment reference, date, location, affected quantities, photos of cargo and packaging, and any carrier or delivery notice. Retain packaging where practical.
Contact the shipment coordinator
Send the evidence to the team handling the shipment. Ask whether the next step is a carrier enquiry, customs clarification, delivery correction or claim notification.
Confirm the follow-up
Request the case reference, party responsible for responding, required documents and applicable deadlines. Compensation depends on the relevant facts and agreed terms.
04 · Insurance, carriage and third parties
Cargo insurance is separate from carrier liability
Ask whether insurance has actually been arranged, who the insurer is, what is insured, the insured value, deductible, exclusions and claims procedure. A quote or insurance enquiry is not evidence of active coverage.
Carrier terms need their own review
Request the terms applying to the actual carrier and service. A declared cargo value does not by itself establish a compensation amount or an insurance policy.
Identify destination and specialist providers
Confirm who provides customs clearance, local delivery, insurance or other specialist work; who contracts and pays; and which contact handles changes. Availability is confirmed for the particular shipment.
05 · Your information and contact checks
Tools work in your browser
Quotation and planning tools calculate locally. Copying or downloading a summary does not send it to our team. You choose whether to send the details through email or chat. Hosting and third-party communication services may process request or message data under their own terms.
Share what is needed for the next step
Start an enquiry with cargo and route information. Before sending identity, banking or commercially sensitive documents, confirm why they are needed and which party will receive them.
Check the conversation identity
Use the links and QR images on this page. Before payment or release instructions, compare the legal entity, order reference and beneficiary details with your written order. Confirm unexpected changes through a previously used contact channel.